Where’s Your Energy Going, and Why It Matters
An organization has only 100 percent of its resources and energies to spend. I have no idea what is meant when a manager says, “Let’s give it 110 percent!” There is a finite amount of energy, and the question is simple: is it directed toward internal, political issues, or toward external, client issues?
In the best companies I’ve worked with (or observed), the ratio is about 10/90. That is, 10 percent of the energy is abraded away internally, but 90 percent of it is directed toward sales, service, retention, market share, and so forth.
Alan Weiss, Million Dollar Coaching
There are times I have to leave the house and socialize with other people. As an introvert, that isn’t my natural state. Occasionally, it happens that I have to engage a group of people that I don’t really know (aka “strangers”), adding a level of emotional awkwardness. If I’m physically uncomfortable on top of that (i.e. my chair is at a weird angle, or personal space is limited, or I have a headache, etc.) where do you think the vast majority of my personal energy is focused?
Obviously, in those circumstances, most of my energy is going to go into coping with the situation. Very little will be reserved for making new acquaintances, smiling, or being friendly. I’ll want to use my wife and kids as a shelter, rather than be aware of how they’re feeling, and I’d be filling my time by checking the clock and eyeing the door.
And that’s just one event in a lifetime filled with thousands upon thousands of various such twists and turns. In each of those moments, I’ll only have a limited amount of resources to fall back on. Each day – each hour – each second only has so much energy to expend. That time I spend at work, or at church, or at home, or volunteering – how will I use it? Where will it be focused?
It’s important to understand that. It really does matter.
See, organizational energy is a byproduct of individual energy. We each contribute a portion of the greater whole when it comes to directing the energy of our places of business, or service, or worship. Whether you’re in a family of five, a church of fifty, or a company of twelve thousand, your focus makes a difference on the internal to external ratio of that organization.
Do an audit of the energy being spent by that sleepy church in the Midwest with a slowly shrinking membership. Are they busy trying to keep the people within the walls happy, or are they zealously focused on serving their neighbors and beyond? How have their members affected their ratio? It might be helpful to do an audit of each of them.
And when we’re criticizing the organizations we’re a part of, maybe we need to do an audit on ourselves.
Just a thought.
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