The Humility of Leadership

I believe that humility is the cornerstone of leadership. Others do, too. Russ Gasdia, vice president of sales and marketing for Purdue Pharma, sums it up well. When asked to list three characteristics of an “effective leader,” he said, “Humility, humility, and humility. They know they make mistakes, accept feedback from others in order to learn, admit they don’t always know what’s right, and recognize it’s not ‘all about them.’ When they succeed, they are humble. When they fail, they are humble. And lastly, they never think they are more important than the customer!”

     Humility is a key trait of outstanding organizations – and of individuals. Humility helps people be more likable and approachable, work better with others, and give better service to customers. It enables departments and teams to collaborate with other departments and teams. Perhaps most important, it allows people to communicate more freely, creating a culture of authenticity and accountability that every outstanding organization requires.

John G Miller, Outstanding

The most persuasive leader is the one who you know has your best interest at heart. Don’t be the leader who knows everything, can handle every problem, and is constantly double-checking the efforts of their team. That arrogance will cost you. By hiding behind that inauthentic facade, you miss the opportunity for true success.